Frequently Asked Questions
Everything you need to know about your luxury experience with l'Étoile de Saint Honoré.
What is the standard delivery time for orders?
We offer worldwide shipping. Orders within Europe typically arrive in 2-4 business days, while international deliveries may take 5-7 business days depending on customs clearance.
Are your products authentic and where are they made?
Every piece at l'Étoile de Saint Honoré is 100% authentic, crafted in our Parisian ateliers using premium materials sourced from the finest European tanneries and textile mills.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery. All items must be in their original condition, unworn, and with all security tags and luxury packaging intact.
Do you offer personalized styling consultations?
Yes, we offer complimentary virtual and in-person styling sessions. You can book an appointment through our 'Private Concierge' page to help curate your seasonal wardrobe.
How should I care for my luxury garments?
Each item includes a specific care label. Generally, we recommend professional dry cleaning for our silk and wool pieces, and storing leather goods in the provided dust bags away from direct sunlight.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Klarna for eligible regions.